What are the terms for renting from you?2018-03-20T13:21:40-05:00

Please see our full terms on the Terms & Conditions page.

What if I am not satisfied with my order?2018-03-20T13:19:35-05:00

If you are not satisfied, we will be happy to replace the item as soon as possible so you can enjoy your trip to Cayman.

What is your cancellation Policy?2024-05-14T21:39:44-05:00

We understand that travel plans can change, and we are flexible. An order may be cancelled via e-mail by the customer 24 hours prior to delivery and a full refund will be granted. If the order is cancelled less than 24 hours prior to delivery a 25% fee on the total order amount will be charged. If delivery is made and the customer chooses to not accept the equipment a delivery fee of US$20 and 25% fee on the total order amount will be charged. If the delivery is made and the customer keeps the equipment for a day or days but decides to return the equipment before the end of the rental period, no refunds will be issued, and the customer will be responsible for the full amount of the order.

What is the payment process?2024-05-14T21:43:52-05:00

We prefer you pay online via the website when you check out. We can also send you an invoice that can be paid online. We do have a cash on delivery option and will accept cash.

Do you assemble or set up the items we rent? 2018-03-20T13:15:42-05:00

Yes! We will assemble and set up cribs and many of the other items you rent. Please be sure to specify in your booking where you would like each item to be placed in your accommodation, as once large items, such as cribs are set up, they may be impossible to get through doors.

Do I need to be present for delivery?2019-07-24T18:07:26-05:00

No, you do not. Please do notify your booking contact (hotel, condo, villa) that Tourin’ Tots will be delivering items in advance, and they will facilitate this for us. Someone else can also receive the item on your behalf.

Kindly note that, due to logistical challenges and delivery schedules, we do not do meet and greet at the airport. If you are renting a car, and get approval from the car rental agency, we can leave it with them for you to collect.

Can I pick up my own equipment?2024-05-14T21:46:00-05:00

We recommend you take advantage of our free delivery service! We do not have a store front for pickups. We can arrange a place to meet you with the equipment, but some items are very large and bulky and are best delivered via our delivery service.

Do you deliver to hotels?2018-05-30T11:09:50-05:00

We would be happy to deliver the items you rent to a hotel. Please provide us with the hotel information, delivery/pickup time windows you would like and we will arrange to have the items there before you arrive in most cases. Please alert the hotel that you have a baby equipment rental as well.

Do you deliver car seats to the airport?2019-07-24T18:10:45-05:00

Unfortunately, at this time, we cannot offer meet and greet at the airport.

If you are renting a car from the airport AND you get approval from your rental agency, we can deliver to the car rental agencies. Provide us your flight and car rental information on your reservation form along with an estimated time of arrival and departure. We may need to get in contact with you to make further arrangements on the day prior to your arrival.

Please note, we are not legally authorized to install the car seats for you – where possible we will provide instructions.

What are the delivery rates?2018-03-20T13:13:12-05:00

FREE! Even if you need more items during your stay! I know, we are suckers for our customers!

What are your delivery/ pick up hours?2024-05-14T20:22:11-05:00

Our normal delivery/ pick up times are generally between 11 am to 3 pm (to coincide with check-in/ check-out times). This can vary greatly depending on how many deliveries we have for the day. Generally, Saturdays are the busiest days. If you have a specific request, please let me know as we can be flexible.

Is there a minimum order duration or amount?2020-01-23T12:22:14-05:00

As all costs are included, we do have a minimum 2 day rental.

Delivery is included in the pricing, however as a general consideration we do request that deliveries to East End/ North Side are larger than US$75.

What if I need to add additional items or makes changes to an order already placed?2024-05-14T21:46:47-05:00

We will always endeavor to do our best with any requests relating to your order. Simply email us or call us, stating your order reference number, contact details and enquiry. All order changes are subject to availability and any changes will be confirmed by return email.

How far in advance should I make my reservation?2024-05-14T21:47:26-05:00

We recommend booking as early as possible, once your travel plans are confirmed, especially if you are travelling during peak periods. That being said, we will always try our best to accommodate last minute orders for those impromptu vacations, or airport mishaps!

What if I lose or damage the gear?2018-03-20T13:10:34-05:00

Look, we know what it’s like when you have kids – your mind is going in a hundred different directions at once and these things happen. We just ask that you be fair with us and replace the equipment at the same standard as it was rented to you. Bath and beach toys don’t count – everyone knows they grow legs and walk away when you’re not looking (but please do still try to get these back to us)!

Will the item look like it does in the picture?2018-03-20T13:10:34-05:00

Much like a car rental agency, you will get a product in the same category that you have booked. Due to inventory fluctuation, you might not get the exact same item pictured, but it will have the same functionality and key features.

How do I know that the products you rent are clean?2018-03-20T13:10:34-05:00

We take pride in the fact that every item is properly cleaned and sanitized. We use non-toxic cleaning products before delivery and after every rental. Sheets, mattress pads and covers are laundered after each use in all natural, scent free laundry soap.

How safe are the products you rent?2024-05-14T21:48:12-05:00

As a mother I understand and share your concerns about safety. Safety is extremely important when renting baby equipment, and it’s our number one priority. All Products are up-to-date and are checked, cleaned and sanitized after each use. We closely monitor gear for wear and tear, and they are replaced as we see necessary.

What if I don’t know what kind of gear to get?2018-03-20T13:10:34-05:00

We would be happy to help assist you with which items you may need. Let us know the age(s) of the child(ren), the type of accommodations and the nature of the visit and we can offer some suggestions that might suit your needs.

What if you don’t have the product I want?2018-05-30T11:13:03-05:00

We rent full size cribs, car seats, strollers, high chairs, pack n plays, toys and much, much more! But if you don’t see what you want, please don’t be afraid to ask! As they say, “If you don’t ask, you won’t get!”, and we are happy to add to our inventory if there is a demand!


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